Welcome to our new website!

Reached here unexpectedly? That's because it's all new!

  1. If nothing works, clear your browser cache
  2. What’s changed on this new website
  3. Report a problem
  4. Why our website has changed.

You can look up your bin collection day here, and here's lots more information!

Need to pay a bill or invoice? You can pay:

  1. Online here
  2. Over the telephone
  3. In person at our customer service centre.

You have the right to access most of the information we hold and we must release it to you when you ask.

Some information is exempt from this rule.

You can find out more, including how to make Freedom of Information ('FOI') requests, here.

Would you like to give us some feedback?

  1. Complaints: when things go wrong
  2. Compliments: nominate a 'Customer Hero'

If you want more information on our customer care standards, here's our customer care pledge to you.