These are the things people have contacted
us about either through the feedback form or the page star rating
systems and what we have done or are doing to fix the issues
raised.
|
What you said |
Subject |
What we did or will be
doing |
Date to be done |
| Image descriptions don't get read properly or are
missing for blind readers. |
Accessibility |
We have gone through most of the images on the site and
corrected descriptions. |
Complete by January 2012 |
| The A to Z does not display the Blue Badge application
form. |
Navigation |
We have created a new A to Z system with a
submission form for anything we have missed. |
Completed. |
| Search does not display the Blue Badge application
form. |
Navigation |
We have installed a brand new Google search
engine for the website. |
Completed. |
| How do I request documents in different formats? |
Accessibility |
We have created a request form which can be filled out
online. |
Completed. |
| I can't find a postal address for the council. |
Information |
We have added the postal address to the
"Contact Us" page. |
Completed. |
| Event doesn't have a start time. |
Information |
Contacted venue and user to find out time then updated
website. |
Completed. |
| Why can't I use Firefox to pay online? |
System |
Unfortunately a few Firefox users had trouble with
using our payment system and we had to withdraw any browsers
which we could not 100% guarantee would work correctly. A new
system is under discussion which would allow for use of all major
browsers as we do not have resources to test every version of every
browser. |
Decision expected 1st quarter 2012. |
| Page gave me no clues on how to report dog
fouling. |
Information
Navigation
|
Added new link to the report dog fouling form on the front page
"Report It" area. |
Completed. |
| Please add "bins" to "B" |
A to Z |
Request in from A to Z form. |
Completed. |
| Please add "Kevins Blog" to "K" |
A to Z |
Request in from A to Z form. |
Completed. |
| Can't find the council phone number |
Information |
Added clearer contact numbers to "Contact Us" and added main
phone number into banner on all pages. |
Completed |
