Backdated benefit
It may be possible to backdate your claim but this
varies depending if you are a working age or an elderly
customer. An Elderly customer is someone who has,
or their partner has, attained the qualifying age for
Pension Credit.
A Working Age Customer is someone who has not attained this
qualifying age.
Working Age Customer
A working age customer may request that their claim is backdated
for up to a maximum of 26 weeks from the date of request.
Backdating of Benefit for a working age customer is not automatic
and good cause must be proven. When proving good cause,
evidence of a customers reasons for the delay in claiming will be
required and the good cause must be for the whole period that
backdating is being requested for. If the council decides
that there are no valid reasons for claiming to apply sooner, your
claim will not be backdated. However, you will be able to
appeal if you disagree with the decision. Please see our
section on Appeals.
Please note, any backdate period is from the date of request and
not the date of the original claim and in normal circumstances any
Benefit can only be awarded from a Monday date.
Elderly Customer
An Elderly Customer is entitled to have their claim backdated to
either 3 months from the date of claim, or to the date they
attained the qualifying age for pension credits, whichever is the
most recent. In most circumstances, this will be automatic
but please contact the Customer Service Centre on 
(01527) 881288 if
you think that you should be entitled to the backdate but have not
been awarded it. In some circumstances, additional
information and evidence will be needed before awarding
Benefit for the backdate period and the Benefits Section
shall write to you or telephone you to request this.
Please note, Benefit can only normally be awarded from a Monday
date.
