BROMSGROVE COMMUNITY SAFETY
PARTNERSHIP
Anti-Social Behaviour -
Minimum Standards
Bromsgrove Community
SafetyPartnership will continue to work together
to achieve year on year reductions in perceptions of anti-social
behaviour by diversion, early intervention and effective
enforcement. Our aim is to ensure that our residents feel their
neighbourhood is a safer and better place to live and
visit:
Response and Contact Management
Our Partnership organisations will:
1. Investigate and tackle every report of ASB
as defined within our ASB Strategy.
2. The Police will:
- Deploy to emergencies immediately, giving you an estimated time
of arrival – aiming to get there safely and as quickly as
possible.
- Respond to every message directed to your Local Policing Team
within 24 hours and where necessary, provide a more detailed
response as soon as they can.
- Answer all non emergency calls promptly.
- If attendance at an incident is needed, we will send officers
and give you an estimated time of arrival. This will be within an
hour to anyone assessed as vulnerable or if you are calling about
an ASB issue which has been agreed as a priority within your
community at a PACT event
3. Bromsgrove District
Housing Trust will:
- Take your complaint seriously and assess your
case based on your risk.
- Provide trained staff to work with you and
tell you within 48 hours who your case officer will be.
- Treat your case as confidential and keep your
information safe
4. The Council’s
Environmental Health Service will respond to noise nuisance
complaints within three working days.
Victim, Witness and Customer Care
Our Partnership organisations will:
- Treat everyone with fairness, dignity and
respect and approach cases with an open mind, taking into account
personal circumstances.
- Agree with you, if you have been a victim of
ASB, how you would like your case taken forward, how often you
would like to be kept informed of progress and for how long.
- Offer advice and practical support to victims
and witnesses. If you are a repeat victim we will give you an
enhanced service and personal care plan if applicable.
- Inform you of progress at appropriate
intervals in relation to ongoing investigations. You have the right
to be kept informed at least once per month, if you wish, and for
as long as is reasonable.
- Acknowledge any dissatisfaction with the
service you have received within 24 hours of you reporting it. To
help fully resolve the matter, we will discuss with you how your
concern will be handled, giving you an opportunity to talk to
someone and agree with you what will be done and how quickly.
Community Engagement and Consultation
Our Partnership organisations will:
- Provide you with information on your local Policing Team. This
will include, who they are, where they are based and how to contact
them. We will also tell you how to report ASB to your local team
and how to work with them.
- Provide you with information on Bromsgrove
District Council Environmental Health and Environmental Services
explaining how to report noise nuisance, fly tipping, fly posting
and graffiti.
- Provide Bromsgrove District Housing Trust
tenants with information on how the Housing Tenancy and ASB Team
will support and tackle your issues.
- Provide opportunities for you and other
members of your community to meet with your Local Policing Team,
relevant Bromsgrove District Council staff and partner agencies in
order to discuss what is being done to tackle your priorities and
ASB problems. This will be done through monthly Partners and
Communities Together (PACT) events for example via meetings,
surgeries and other community events in your area.
- Provide regular updates to communities on
community safety issues (newsletters, web page) including offenders
brought to justice and what has been done to tackle ASB i.e.
publicise arrests, convictions, new Anti Social Behaviour Orders
(ASBO’s) and other results.
- Work in partnership to ensure Local Policing
teams, Bromsgrove District Council staff and all other relevant
agencies strengthen their links with the community to tackle the
ASB issues that impact most on people’s lives.
As a Partnership we want to deliver
the best service we can for you. If we fail to meet the standards
we have set, we will always explain why it wasn't possible to do so
on that occasion.
Download
Bromsgrove Community Safety Partnership's ASB Minimum
Standards. 
To find out more about the Bromsgrove
Community Safety Partnership please contact:-
The Community Safety Team
The Council House
Burcot Lane
Bromsgrove
Worcestershire
Tel: 01527 881288 
Email: 
communitysafety@bromsgrove.gov.uk
