Environmental Health Services

Duties and Functions

The role of the Environmental Health Services Division is as follows:-

1) To deal with requests for assistance relating to drainage, pollution of air, land and water (including noise pollution - commercial, industrial, vehicular and domestic); food safety; pest control; health
and safety at work; infectious disease control; nuisance including general public health nuisance
control.

2) To provide the following additional services :-

• Environmental health assessments of the implications of planning applications;
• Food inspections at shops, restaurants, etc.;
• Inspection of premises for determining and controlling hygiene/health and safety standards;
• Environmental pollution monitoring and control, including contaminated land;
• Inspection of businesses such as tattooists and acupuncturists,  
• Investigation and control of infectious diseases; and Monitoring the quality of public and private water supplies.

Please remember that the Environmental Health Staff are frequently employed in various locations throughout the District and, therefore, they may not be able to speak to you when you telephone or be able to see you if you visit the Council House unannounced.

With the exception of requests for assistance relating to insect and vermin (rats and mice), the best time to make personal contact with an allocated officer who is dealing with your concern is by telephoning between 9am. and 10.30 am. or 4.00 pm. and 5pm. Mondays to Fridays.

Once an officer has been assigned to you, you will be able to contact them by telephoning their direct line telephone number. If the officer concerned is not available, you may leave a message on the "voice mail" facility, or have your call redirected if your business is of an urgent nature.

What you can expect from Environmental Health:

How quickly will we respond to your enquiry?

We will respond to customer letters within 10 working days or let the customer know if it is going to take longer;

We will respond to customer e-mails within 5 working days or let the customer know if it is going to take longer;

How quickly will we respond to your complaint against our service?

We will acknowledge customer feedback within 3 working days and provide a full response to customer complaints within 10 working days or else let the customer know if it is going to take longer;

In addition we aim to:

Respond to requests for service in respect of overflowing sewage, work related deaths, infectious disease outbreaks and serious pollution incidents affecting an area of the district within one working day;

Process all license, permit and registration applications, within the time limits set by law;

Respond to accident notifications within 10 days;

Respond to Food Registrations within 10 days;

Respond to requests for service in respect of noise and air pollution within 10 working days;

Respond to customer consultation requests within 21 days or else let the customer know if it is going to take longer;

Respond to defined environmental health emergencies posing immediate threat to health through our Emergency Out of Hours procedures (See “Out of hours”);

By “respond" we mean that the person who will deal with the enquiry will make their initial contact by a 'phone call, e-mail or a visit. You will be advised as to what action we will take, when and by whom. If we cannot help, you will be given an explanation of the reason for that opinion.

Feedback

Help Environmental Health Services to help you.

Environmental Health Services constantly reviews web page content to ensure it is up-to-date and welcomes feedback from you, our customers.

If you wish to comment upon the information contained within the Environmental Health Services pages simply click on the following link wrsenquiries@worcsregservices.gov.uk

Contacts

Commercial Regulation Team

Contact the Commercial Regulation Team on: wrsenquiries@worcsregservices.gov.uk

Pollution and General Team

Contact the Pollution and General Team on: wrsenquiries@worcsregservices.gov.uk

Pest Control
01527-881395  or wrsenquiries@worcsregservices.gov.uk 

Any email message you send will be directed to the specified officer for attention. If you are dissatisfied about the manner in which your enquiry or complaint is being dealt with, please write to, or contact:

Worcestershire Regulatory Services

PO Box 866, Worcester  WR1 9DP

Fax - 01905- 617132