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Bromsgrove District Council is putting extra support in place as it prepares to carry out major improvements to its Council Tax and benefits services.

The district council is switching to a newer, better shared back office system in order to provide a better service and save money, replacing multiple older systems with a single unified new system.

To do this, a changeover period will begin on Monday November 21, with the easier, faster and clearer services set to begin again on Monday December 19.

During that period existing Housing Benefit claims and repayments of Housing Benefit overpayments will continue but other Council Tax and benefits business may be delayed.

The change has long been trailed to customers, ahead of the work starting.

Cllr Geoff Denaro, Leader of Bromsgrove District Council and portfolio holder for enabling services, said: “This council is committed to improving the way we deliver services to residents and making them more efficient to run. That’s why these improvements are being made, to provide the tools to do just that across some of our key services.”

Amanda Singleton, Head of Customer Access and Financial Support, added: “It’s major internal changes for us but the only thing our customers should notice after we start again on December 19 is some clearer information and a faster, improved service. The changeover period is unfortunately necessary for the improvements to be made, so I’m sorry for any disruption that may cause. We have put extra support in place for any urgent needs.”

The November-December period was chosen for the changeover because it is after November’s payments have gone out and it is a time of the year when there is relatively lower customer demand for the affected services.