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Energy support during Coronavirus (COVID-19)

New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by COVID-19.

With immediate effect, all UK domestic energy suppliers will:

  1. Keep prepayment and pay-as-you go customers supplied with energy through challenging times
  2. Support all customers in financial distress.

If you are concerned about your situation you are advised to contact your energy supplier immediately. Many are experiencing a high volume of calls, so check their website first to see if you can get the help that you need there.

Meter top ups

If you need someone else to physically top up your meter for you, you are advised to leave your meter box unlocked.

If you have a smart meter, you should be able to top-up remotely, such as by phone, mobile application or online.

Your local Energy Advice Service

The council's Energy Advice Service, run by YES Energy Solutions, continues to be available to you as normal on freephone 03301 355 321 from Monday to Friday 9am to 5pm.

Please don’t hesitate to call if you are worried about yourself or others keeping warm or managing heating and electricity costs.

Please understand that only emergency heating repairs and installations are taking place through our service at present.