We want to give you the best service we
can so your feedback is very important to us as it will help us
identify where things have gone wrong and what we can do to put
If you have a compliment, comment,
suggestion or complaint about our services please let us know by
completing the online
feedback form .
Alternatively you can download our comment
card and send it in
When we do something right
If you are pleased with our service,
please tell us. It helps us to know what services are important to
When you think we can improve
If you have an idea about how
we could do things better, please tell us. We can look into your
comment and let you know if it could work.
When things go wrong
If we have failed to provide one of our
services to you or something has gone wrong please tell us. We can
investigate and let you know what we plan to do about it.
We will acknowledge your comments and
compliments within 2 working days, if an acknowledgement is
necessary. We will respond to your comment within 7 working days if
a response is necessary.
We will always try to resolve
complaints straightaway but if we can’t we will;
- Acknowledge your complaint within 2 working days by telephone,
email or letter
- Let you have a full response with the outcome of our
investigation within 15 working days or let you know if it is going
to take longer
What happens if I am not happy with the outcome of my
If you have evidence that your
complaint has not been handled properly you can submit it within 15
days of our response for review by the Head of Customer
What if I am still not happy?
You can take your complaint to the
Local Government Ombudsman – a free service that looks at
complaints about councils and investigates them in a fair and
Call the LGO Advice Team for advice
0300 061 0614
or 0845 602 1983 . They are available
from 8.30am to 5.00pm, Monday to Friday.
You can also email them on email@example.com
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