Customer Service Principles

Customers at the Heart of our guiding principles

Bromsgrove District Council and Redditch Borough Council are committed to being a customer driven organisation and have reviewed, evaluated and redesigned council services putting customers at the heart of everything we do.

We are focused on improving the whole experience for our customers so that we continue to deliver services that make a positive difference to the communities that we serve.

You can view the full Customer Service principles policy here