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Test and Trace Support Payments

Since 28 September 2020, the Test and Trace Support Payment scheme has supported people on low incomes who are unable to work from home and will lose income if they are required to self-isolate because of COVID-19.

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Before you apply

To be eligible for a support payment you need a NHS Test and Trace account ID (also referred to as a CTAS number).
You will be provided with this 8 digit ID if you test positive for Covid-19
If you have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive and are NOT exempt from self-isolation you need to register for an Account ID by following a link in the app. This must be completed before you finish self isolating and cannot be done afterwards. See NHS Covid app support for more details
If you do not have an NHS Test and Trace Account ID you will not be able to claim a support payment. The only exception is if you are claiming to look after a child who has tested positive and needs to self isolate. A notification from the childs educational setting can be used as evidence.

About Test and Trace Support Payments

The government introduced a Test and Trace Support Payment Scheme for people on low incomes who need to self isolate because of COVID-19 and will lose income because of the need to stay at home. This support package was later updated to include parents or guardians who need to take time off work to look after a child who is required to self isolate.

Government guidance about the scheme is available at GOV.UK

From Monday 16th August 2021, changes to self isolation rules affect who is able to claim a support payment:

You will no longer need to self isolate if:

you are exempt from self-isolation and identified as a close contact by NHS Test and Trace

you are under 18 years and 6 months and identified as a close contact by NHS Test and Trace. This means parents or guardians will no longer be eligible for a support payment as their child does not need to self isolate and can attend their normal educational or care setting

You are still required to self isolate if:

you test positive for COVID-19. In this case you may still be eligible for a support payment if you meet all other eligibility criteria.

you have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive, and are NOT exempt from self-isolation

you are a young person 15 and under or 25 and under with a education, health and care plan (EHC) and test positive for COVID-19. This means parents and guardians may still be eligible for a support payment if they need to care for a young person while they self isolate.

you are 18-25 with a EHC plan and been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), and are NOT exempt from self-isolation

From Monday 16th August 2021 we will be checking exemption status to determine eligibility where relevant.

This Test and Trace Support Scheme is run by the council so see below for details of how to apply.


Eligibility for the main scheme

You may be eligible for a Support Payment if you meet all of the criteria below:

  1. NHS Test and Trace or the COVID-19 app has told you to self-isolate because you have tested positive for COVID-19 OR you have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because you have been identified as a close contact of someone who has tested positive and are NOT exempt from self-isolation and:
  2. have responded to messages from NHS Test and Trace and shared any legally required information like details of your most recent contacts and:
  3. be employed or self-employed and:
  4. unable to work from home and will lose income as a result of self isolating and:
  5. you or your partner who lives with you is eligible for and currently receiving any of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseekers Allowance
  • Income Support.
  • Housing Benefit and/or Pension Credit

If you meet all criteria 1-4 but NOT 5 you may be eligible for our discretionary scheme.

If you do not currently get payments from any of the benefits listed above but are on a low income and will face financial hardship as a result of the need to self isolate, please apply for our discretionary scheme instead.

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Eligibility for our Discretionary Scheme

If you meet criteria 1-4 above but not 5, you can apply for our discretionary scheme if:

  • you work over 16 hours a week and
  • you earn less than £500 a week OR less than £26,000 a year before tax and other deductions and
  • you have less than £6000 in savings and
  • you will experience exceptional financial hardship as a result of having to isolate

You can apply for the main scheme or the discretionary scheme using the application form at the end of this page.

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Supporting evidence

To apply for the main scheme you need to provide:

  • a NHS Test and Trace account ID
  • a bank statement showing your name, address, account details and most recent wages
  • written confirmation from your employer that you will not be paid while you self isolate OR
  • if self employed, your self assessment tax returns, trading income and evidence your business will lose income while you self isolate

To apply for our discretionary scheme you will need to provide all the evidence above and

  • proof of usual weekly hours worked i.e. contract of employment, recent payslip or written declaration if self employed

Your supporting evidence can be uploaded in the application form when you apply or email to tntbenefits@bromsgrove.gov.uk

Please send any evidence no more than 7 days after submitting an application. After 7 days, applications without supporting evidence are refused and you will be asked to apply again.

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Backdating

From the 8th March 2021, all applicants for the Test and Trace Support Payment are able to apply up to 42 days after the first day of an isolation period.

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If your child has been told to self isolate

From Monday 16th August 2021 young people under 18 years and 6 months who are identified as a close contact by NHS Test and Trace are no longer required to self isolate. This means parents or guardians can no longer claim a support payment as their child does not need to self isolate and can attend their normal educational or care setting

Children who test positive for COVID-19 will still need to self isolate so parents and guardians may still be eligible for a support payment if they need to stay home and look after their child (even if they are exempt from self-isolation).

You could still be eligible for a £500 Test and Trace Support payment or discretionary payment if you meet all of the criteria below:

  • you're the parent/guardian of a young person 15 and under or 25 and under with an Education, Health and Care (EHC) plan who has tested positive for COVID-19 OR a young person aged 18-25 with an Education, Health and Care (EHC) plan who has been identified as a close contact of someone with COVID-19 by NHS Test and Trace, their education or care setting or the NHS COVID-19 app and are NOT exempt from self-isolation from Monday 16th August 2021 OR
  • you're the parent/guardian of a young person 15 and under OR 25 and under with an Education, Health and Care (EHC) plan who are self-isolating because of an outbreak at the education or childcare setting and been sent home by their local public health team
  • you can't work from home while providing childcare and will lose income
  • the young person normally would attend an educational or care setting and
  • you meet all other eligibility criteria for a Test and Trace support payment or our local discretionary scheme

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Applications for parents/guardians

To apply, the child or young person must have been told to self-isolate on or after Monday 8th March 2021

Applications can be backdated to Monday 8th March 2021 but no earlier.

Applications by parents and guardians can be made up to 6 weeks (42 days) after the child or young persons first day of self isolation.

Example: Your child is told they need to self isolate by Test and Trace on the 8th March.
The latest the you could apply for a support payment is the 19th April

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Parents and Guardians unable to get the support payment

Parents and Guardians of a child who needs to self isolate will not be eligible if:

  • you cannot evidence your child or young person has tested positive for COVID-19 OR if aged 18-25 with an Education, Health and Care (EHC) plan, show evidence they have had close contact with someone positive for COVID-19 and they are NOT exempt from self-isolation.
  • you will not lose any income from taking time off work to provide childcare
  • you can work from home during the child/young persons self isolation period
  • the child or young person was asked to self isolate before Monday 8th March 2021
  • your application was made more than 42 days after the first day the child or young person was told to self isolate.
  • you took time off work because the child or young persons educational or care setting was closed for reasons other than a COVID-19 outbreak.

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Supporting evidence about the child or young person that needs to self isolate

To qualify for a support payment you need to provide:

  • the child's Test and Trace account ID if they have tested positive for COVID-19 OR
  • a communication from a young person (aged 18-25) education or care setting to confirm they have been told to self-isolate because they have been in close contact with someone who has tested positive for COVID-19 and are NOT exempt from self-isolation from the 16th August 2021 OR
  • a screenshot of the young persons COVID-19 App notification showing they have tested positive or have been in close contact with someone who has and they are NOT exempt from self-isolation from the 16th August 2021 AND
  • for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the COVID-19 App, evidence that the young person has an Education, Health and Care Plan

The evidence provided in relation to the child will be verified with either the education or childcare setting and/or NHS before a payment is made

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How to apply?

You can apply for a Test and Trace Support Payment or Discretionary payment by completing the application form below.
Someone else can help you fill in the form or do it for you but only the person who has been asked to self-isolate by NHS Test and Trace can get the payment.
If you need help filling in the form please email tntbenefits@bromsgrove.gov.uk or phone 01527 881213.
You will still need to upload your evidence with the application form or send it by email.

Please send any supporting evidence no more than 7 days after submitting an application.
After 7 days, applications without supporting evidence are refused and you will be asked to apply again.

Apply for Test and Trace Support Payment

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Further information

All further information about this scheme is available at our Test and Trace FAQ page

Enquiries

If you have any enquiries about Test and Trace Support Payments please email tntbenefits@bromsgrove.gov.uk

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