Problems paying your Council Tax?

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We appreciate that this is a very difficult time for many of our residents. Your Council Tax does pay for essential services so it is really important that if your circumstances have not changed that you continue to pay what you normally would as per your bill.

If you are struggling to pay your Council Tax there is support available:

  • Ensure you have claimed all the benefits you are entitled to. For working age families this is Universal Credit from the DWP and Council Tax Support or Housing Benefit from us.
  • If you wish to change or defer your payment instalments please contact us. We will answer your call as quickly as possible, but please be aware we are experiencing a high volume of calls at the moment.
  • We will not be sending you a reminder in April. If you haven’t paid we will email or write to you to advise what support is available to ensure you have time to contact us.

For details of additional assistance at this time, see our Benefits & Help page.

Full information

If you have problems paying your Council Tax, or you think you might be about to have problems, please contact us immediately as you may be able to rearrange the way you pay.

Please don’t let any problems grow. The longer you leave it and allow any debt to build up, the harder it will be to make an acceptable arrangement to clear the debt. Keeping in touch with us when you are experiencing difficulties will help prevent action being taken against you.

Make a payment arrangement

Contact us and we will try to reach an agreement to clear your Council Tax debts at a rate you can afford. If you have received a summons you can still make an agreement, but you will still have to pay the court costs and we will still get a Liability Order from the Magistrates Court.

Please make a list of your income and outgoings using this form, so you can work out how much you can afford to repay each week or month. If you need a paper copy please ask.

If you don't pay

Here is what happens if you don’t pay or come to an arrangement with us:

  1. We send you an initial reminder to be paid within seven days. If you don’t pay, then
  2. We ask the Magistrate Court to issue a summons to you for a hearing over the unpaid money, which adds £65.60 costs to your account. If you still don’t pay then
  3. We ask the Magistrates Court to grant us the power to recover the unpaid money from you. If the court decides to grant us this power and you still don’t pay then
  4. We collect the unpaid money from you using a range of methods including attachment of earnings or benefits, enforcement action, and bankruptcy proceedings. You will be liable for any further costs incurred as a result of these methods. Please note if we forward your account to a enforcement agent, the enforcement agent becomes responsible for recovering the debt and we will not usually intervene any further.