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Duty to refer

Bromsgrove District Council want to build and develop relationships and protocols with internal departments and partner agencies.

To directly support this we have signed up to ALERT, an online tool that is designed to specifically meet the Duty to Refer requirement.

How to make a referral

If you would like to make a referral for someone who is homeless or at risk of homelessness, with a local connection to Bromsgrove District Council area please follow the link to the ALERT referral tool. The ALERT process is five easy steps:

  1. Visit the ALERT referral portal here
  2. Enter details of your agency
  3. Provide details of the household being referred
  4. Complete a consent to share declaration
  5. Submit

If you or someone you know is actually homeless and requires help in an emergency please contact the local authority where they have a local connection.

For someone with a local connection to Bromsgrove District Council, please contact our partner, bdht on phone number 0800 0850 160 during office hours, or out of hours (after 5pm on Monday - Thursday and after 4pm on Fridays and also during weekends) call 0800 0850 160.

Bdht is a partner of Bromsgrove District Council, delivering housing options and homelessness services on our behalf.

You must make the referral through the alert system. However, If your agency does not have access to the Alert system you can email the team housingoptions@bdht.co.uk and provide as much information as possible about the person you're referring and their situation.

The GOV.UK website contains detailed information and guidance:

Homelessness: Duty to Refer https://www.gov.uk/government/publications/homelessness-duty-to-refer

A guide to the Duty to Refer and frequently asked questions https://www.gov.uk/government/publications/homelessness-duty-to-refer/a-guide-to-the-duty-to-refer

What happens next

We'll respond as quickly as possible, within 10 days of receiving your referral, and we'll ask you for further information if we need it.

If we can help the person you referred, we'll contact them to let them know.

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