Prices and payment

NEW Lifeline costs £4.00 a week plus VAT for a basic pendant alarm, and a one-off installation charge minimum of £50.00.

You may not have to pay the VAT if you are blind, deaf, dumb, or substantially and permanently handicapped by illness, injury or congenital deformity or by virtue of general frailty. You will need to fill in an exemption form, which we provide when we see you - or you can download it on this page.

How to pay

  1. By Direct Debit - complete and return this Direct Debit Mandate form.
  2. Online here.
  3. In person at our customer service centre.
  4. Over the telephone.

VAT exemption form

Complete and return this VAT Exemption Application form.

Additional peripherals

Additional peripherals such as smoke detectors can be hired from as little as £1.25 plus VAT per week. You can find out more about Additional Telecare Options here