Emails affected by global Microsoft outage
The problem affecting Microsoft services worldwide means our emails are not currently working properly.
We are awaiting advice from Microsoft on when this will be resolved.
Please be advised that we may only receive any submissions to forms on this website once email service is restored.
Our phone lines and face-to-face customer services are open as normal, but waiting times may be longer than usual.
Thank you for your patience at this time.
Application submitted
Your Council Tax Hardship application has been submitted
What happens next
We will write to you within 4 weeks of receiving your application with a decision.
If your Hardship Fund application is approved, we will make the fund payment direct to your Council Tax account to reduce the amount of Council Tax payable and you will be issued with a revised Council Tax bill and a covering letter to confirm the period and amount of the award.
If you disagree with our decision
You can write to us to ask us to look at your case again within one calendar month of the date of our decision. We will write to you with our response.
The hardship fund is a discretionary fund, which means you have no entitlement or statutory rights under this scheme and our decisions are final with no right to appeal.
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