Council Tax
Today (August 14th) in error, a number of direct debit payments have been taken a day early. With the weekend in mind, payments set to be taken on Saturday 15th of the month, should have been taken on the 17th which is the next working day. Instead, they were taken today.
We apologise for this error and want to reassure customers that they have the option to pursue a Direct Debit Indemnity Claim through their bank if this early collection has bank charges related to it.
We also want to reassure residents that the error in the process has been identified, and steps are being taken to ensure this will not happen again.
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