Existing Garden Waste Customers

You will receive a renewal notification for the 2026 service in January/February 2026.  If you pay by Direct Debit, you will still receive an invoice, but no action is required.

Sign up to pay for your garden waste service by Direct Debit by completing our form.

Sign up for Direct Debit here

If you need to change your Direct Debit payment details, please call us.

Customers who do not pay by Direct Debit can pay by the following methods; you will need your invoice number but please leave 48 hours from receipt of invoice before paying. 

Debit or Credit Card online

Press here to make debit or credit card payments online 24 hours a day, seven days a week. Have your Invoice number, email address and card details ready to pay. You will need to select Sundry Debtors from the drop down list.

Debit or Credit Card over the telephone

Press here to make debit or credit card payments over the telephone 24 hours a day, seven days a week

Pay by cheque

Send a cheque for the correct amount with your name, address, invoice number and telephone number to this address.

PayPoint Store

Pay by cash (up to £200 per transaction) at any retail outlet displaying the PayPoint logo using the barcode on your bill.

Many retail outlets also accept debit card payments.

Find your nearest PayPoint here.

Post Office Counter

Pay by cash, debit card or cheque (up to £1000 per transaction) at any Post Office using the barcode on your bill.

Find your nearest Post Office here.

If your bin has been lost or stolen, you can request a replacement by completing the report form here.

You will need your customer reference number to complete the form which you will find on your invoice.

We have seen a higher than expected number of new customers signing up for the 2026 garden waste season, which has now used up the last of our stock of bins. Our next delivery of garden waste bins has been delayed, and we are waiting on confirmation of a delivery date.

We are unable to deal with extra brown bin requests at this time, apologies for any inconvenience this may cause.

Reasons we may not have collected your bin

• It's the wrong bin
• You put it out late (after 7am)
• It's not kerbside
• It's too heavy
• It contains the wrong waste - find out what can and cannot go in your bin here

It's your responsibility to make sure these things are correct so we can collect your bin.

If we come across any of the above problems, we will not be able to return and empty your bin until your next collection day, which is usually in two weeks. You will need to correct these problems so we can empty your bin on your next collection day.  Any excess waste you have will need to be taken to the tip.

If after reading the above, you think your bin has still been missed you can report it to us here.

If you are moving house and are staying within the district you can continue the service and take your bin with you when you move.  Please notify us of this change by using the moving address form.

Once this is submitted we will update our records and your collection will move to your new address.

If you move within the district and do not take your bin with you, you will be required to pay the full subscription to continue

To cancel the service please complete this cancellation request form. 

There will be no refund issued for any weeks left of the service.  Please leave your bin accessible so we can collect it.