Frequently asked Questions

If you have the old-style brown bin, then this will be swapped before the 2026 collection season starts. This will start on 5^th January 2026 and run for 4 weeks. To find out when your road is scheduled to be replaced, please check the Schedule.

We will only be replacing bins for subscribed garden waste customers.

Our contractor Jett has a list of all subscribed customers and the number of bins they have paid for so they will only replace bins if required for these customers.  

If you have a garden waste bin but haven’t paid for the 2025 collection season, then your bin will not be replaced or be emptied during the 2026 season.

To renew or to join the garden waste service click here

No, if you already have comb lift style bins then you will retain these bins and use them as normal.

Yes. The current standard capacity is 240 litres; the new standard bins are the same.

If you are subscribed to the garden waste service, the new bin will be grey body and brown lid.

Please leave your bin visible and accessible on your scheduled collection week. If you can leave your bin kerbside without blocking pavements then please do so otherwise, please leave your bin visible and accessible on your property during this week.

Your new bins will be delivered to wherever you usually place your bins for collection or within your property boundary where possible. They may be delivered before your old bin is removed.

Yes, we will take care of everything. The collection crew will collect your bins from your property, and the new bins will be returned to your normal collection point.

Yes, if you pay for more than one bin and they are the old diamond type then we will replace like for like.

If your already have a brown comb type bin, then this will not be replaced. 

You can start to use your new bins immediately and present them for collection once the garden waste season restarts in March 2026. There are no changes to your existing collection schedule

You can check via out schedule

To meet deadlines our contractor will, in some cases, be delivering bins ahead of removing your old bins. Your old bins will be removed on your scheduled collection week. You can still use both new and old bins until the old bins have been collected.

The current type of bin was introduced nearly 20 years ago, using funding from the Government. At the time there were two common types: diamond lift (what you currently have) and comb lift (what we’re introducing). Over the years, the comb lift has proven to be the more cost-effective option, so they have become industry standard. Until recently this was not a problem. Now we have no option but to replace them so we can continue to deliver a high-quality service for our residents.

Costs to maintain the current bins have risen over the years – maintenance, purchasing, associated equipment. We’re now at a point where our vehicles are due to be replaced and the attachments, we need to continue collecting the diamond bins are not available for the new trucks. The simplest and best long-term solution for our crews and residents is to roll out new comb lift bins for everyone.

A new fleet of vehicles will start arriving in November/December and will be brought into service on collection routes where the bins have been swapped.