Report a missed bin

If you leave the correct bin at the kerbside for 7am on your collection day we will empty, it more than 99.9% of the time.

Reasons we may not have collected your bin

• It's the wrong bin
• You put it out late (after 7am)
• It's not kerbside
• It's too heavy
• It contains the wrong waste

What can I put in my bin?

If we come across any of the above problems, we will not be able to return and empty your bin until your next collection day, which is usually in two weeks. You will need to correct these problems so we can empty your bin on your next collection day.  Any excess waste you have will need to be taken to the tip.

Has my bin really been missed?

• Collection routes can sometimes change, meaning the crew may arrive at a different time than usual.
• The collection vehicle may have become full and needed to leave the area to empty its load before returning to complete the round.
• You may have seen a vehicle collecting a different waste stream, such as garden waste, rather than your scheduled collection.
• Collections may be delayed due to adverse weather conditions, such as snow or extreme heat.
• Your bin may not have been emptied if it contains the wrong materials, for example household waste placed in a recycling bin.
• There may have been an operational issue, vehicle breakdown, or emergency that has affected collections.
• A road closure or road works that prevents access.

Before you report your bin as missed, please check:

1. That you have the right bin day
2. Today's waste collections service status, in case of known problems
3. That your bin was put out correctly (as explained above)
4. You are reporting it within 48 hours as we cannot return after this time

If you have checked these things and think we have in fact missed your bin.

Report a missed bin here